Practical guide for remote sales team work

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The COVID-19 pandemic has made working from home a reality for many companies around the world. Keeping workers at home is intended to contain the spread of the virus, preserving the health of employees and the population. The changes occur suddenly and require companies to be agile, as health authorities only provide a few days to adapt.

When it comes to home office for the sales team , there are even more concerns: how will the service be provided? How will productivity be controlled? At this point, the manager needs to remain calm and outline an action plan to be communicated to the entire team and implemented together.

If you were unprepared for the situation, check out our guide with tips for structuring your sales team's remote work .

Basic guidelines for starting to work from home
1) Institutionalize your virtual office
The virtual office is the place in the cloud where your employees can find all the features they need to work: task manager, internal and external communication tools, productivity control.

Choosing a single platform that brings together all the features makes the entire implementation armenia telemarketing data process easier. This means there is less chance of processes getting lost and the sales team can adapt more quickly to remote work.

2) Create a home office policy
Unlike companies that already have a home office model in place, you will need to outline, from scratch, rules that employees must follow. Here are some points to consider in your home office policy:

delivery model – will it be by journey or project?
What tools will be used and for what?
where to find important accesses ?
What equipment will be made available?
What are the dress code tips and how to structure the work environment ?
How will the team communicate ?
create a communication guide with customers and prospects;
Set fixed times for meetings and follow-up routines with the entire team.
Include everything that is important, specify it in a document, communicate it and hold the team accountable regularly. In the first few days, the team may struggle to adapt, which is why it is so important to leave the guidelines available in writing. This way, your team can refer to them whenever necessary.

3) Infrastructure checklist
Remember that even if you are not in the office, you need to provide the right equipment for the salesperson to continue working. Provide fast computers and peripherals that make work faster: a good headset, mouse and keyboard. Ask the employee to check if the internet at home is adequate for the work demands and help them if necessary.

4) Communication guide
With so many communication channels available on the internet, it is important to define a communication guide and make it clear to everyone within the company and even to customers.

Choose the means of remote communication – use personal WhatsApp only as a last resort and for occasional notices! Communicate to customers the precautions that are being taken at this time and provide them with the means of communication through which they should contact you – email, chat, WhatsApp Business , etc.

Check out the features available in Bitrix24 below that will help you implement remote work for your sales team.

How Bitrix24 can help your sales team work from home
Bitrix24 is offering free accounts with no user limits for companies that are implementing home office. Our practical guide presents the main functions for you to implement the platform with your team – from internal communication to productivity control.

Have you created a home office policy yet? Let’s get to work!

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