Mistake: Improper Use of Quick Replies and Message Templates (API Users)

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The Nuance: Quick Replies save time for common questions. API users rely on pre-approved Message Templates for initial outreach. A mistake is using generic templates that sound robotic or trying to use free-form messages for unsolicited outreach (which is a policy violation for API users).
The Impact: Inefficient responses for common queries (wasting agent time). Policy violations for API users lead to message blocking or account suspension. Templated messages might sound impersonal if not crafted carefully.
The Fix: Develop a comprehensive library of Quick Replies for FAQs, common lead qualification questions, and standard greetings. indonesia whatsapp mobile phone number list For API users, craft Message Templates that are concise, clear, and focused on engagement (e.g., "Hi [Name], thanks for showing interest in [Product]. Would you like a demo?"). Avoid overly promotional templates for initial contacts. Ensure templates are approved and used strictly according to WhatsApp policy.
Mistake: Ignoring WhatsApp Status for Engagement.

The Nuance: WhatsApp Status (similar to Instagram Stories) is an ephemeral content sharing feature for your contacts. Many businesses in Bangladesh don't use it or use it inconsistently.